Merchandise may be returned
within 30 days of receiving your order. We will exchange any
UNUSED resalable item for another item of equal value. If
the new item is of greater value, you will be charged for
the price difference. If new item is of lesser value, you
will be credited accordingly. If return is due to an error
on the part of ATA, we will arrange for return shipping by
use of call tag or shipping return label. We will issue one
call tag, and it will be the customers responsibility to ensure
that the part is packaged properly and ready for pickup at
your specified location. If the part is not ready to be picked
up, it then becomes the customer's responsibility to arrange
shipping back to us. At NO time will a second call tag be
All returns MUST be properly packaged for shipment. If a return
is received damaged because of inadequate packaging or it
has been visibly opened and not re-packaged properly, you
may not receive any refund for any reason from ATA.The product
must be received back in exactly the same condition as you
On all returns in which ATA is not at fault, the customer
will be responsible for all shipping charges and shipping
the part(s) back to us, and there will be no return of freight
on the order. Also, if item is being exchanged, customer will
be responsible for freight charges to ship the replacement
part to the customer. Please use a carrier that will provide
you with a tracking number. After you have shipped the product
back, you must call us or email us with that tracking number.
All returns without exchange are subject to a return fee of
up to 20% of the purchase price of the item returned. There
will be no return of freight charges. Any order cancelled before the order has
shipped, may be subject to a cancellation fee to cover
processing costs. Any order cancelled after the order has
shipped will be regarded as a return. Exchanges are subject
to additional shipping, handling and processing fees.
NO RETURNS OR REFUNDS ON INSTALLED OR
RETURN POLICIES DO NOT APPLY TO CUSTOM WHEELS AND TIRES.
All returned items MUST have an RGA (Return Goods Authorization)
number written on the package. Items returned without an
RGA number will be refused at time of delivery or shipped
back to the customer. An RGA may be obtained by filling
in the form below and submitting to us.You will be contacted
with an RGA number by telephone or email along with the
return ship-to address within 24 hrs. Returned items must
be received back at our warehouse within 10 business days
after RGA number has been issued.
Any products refused upon delivery also subject to return
If your product has obvious visible damage when it is delivered,
please REFUSE the part, DO NOT sign for it, and ensure the
driver is aware of the reason for refusal. Please call us
immediately and notify us of the problem. If the part is
found to be damaged after opening the carton, please call
or email us to inform us of the problem. We will then inform
you of the necessary procedures and steps to be taken. If
any of the preceding conditions occur, you are not at fault
and you will be shipped a replacement part at no additional
cost to you.
If your order arrives with a manufacturers defect, a replacement
part will be shipped to you after the defective part has been
received back by the manufacturer, and it has been verified
that it is indeed a manufacturers defect.
In the process of resolving all of the above issues, if you
require a replacement part to be shipped to you immediately
(before the above situations can be resolved), it may be required
that your credit card be charged for a replacement part and
shipping. When the issue has been resolved, and you are deemed
not at fault, your credit card will be credited back for the
replacement part and any extra shipping costs incurred.
The handling charge, if applicable is non-refundable.
The following information will be needed to process
your return request.
Please fill out ALL fields or there may be a delay in processing your return.